How do I access and use deferral change reports in Voya’s SponsorWeb?
Deferral change reports for the Hybrid 457 and Commonwealth of Virginia 457 plans are generated the day after the last business day of each month. Step-by-step instructions for downloading the reports are available in the Voya PayCloud Deferral/Feedback File Guide.
Deferral change reports capture monthly employee contribution election changes. Using these reports allows you to:
- Run payroll accurately.
- Ensure employee contributions are invested without delay.
- Avoid penalties associated with failures to implement election changes.
Reviewing and implementing the changes on these reports each month is a key step in keeping retirement contributions on track.
Need Help?
Voya’s Employer Support Team can assist with accessing Deferral Change Reports.
- Email: DCPERSupport@voya.com
- Phone: 844‑570‑1482 (Option 1)
- Hours: Monday–Friday, 8:30 a.m.–5 p.m. ET
