Important Email NoticeDo not send confidential or personal information, such as VNAV ID numbers, Social Security numbers or member address changes, via email. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.
Employer Support
The Employer Support team, within the VRS Customer Contact Center, is dedicated to serving VRS employers.
The team is available by phone and email (employer-info@varetire.org). To reach an Employer Relationship Manager Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.
The team is available by phone and email. To reach an Employer Relationship Manager Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.
Support Topics
- Online applications, such as myVRS Navigator/VNAV
- VRS policies and procedures
- Benefit administration
- Payroll reporting
- Maintaining & updating authorized employer contacts
- VRS forms and publications
Employer Relationship Manager Team
Employer relationship managers offer professional and technical assistance regarding benefit coverage and plan design. Team members travel throughout the state to meet with governing bodies and decision-makers who are considering participating in VRS or adding benefits for their employees.
Employer relationship managers also host forums where employers learn of new VRS initiatives, provide feedback and network with others. VRS third-party administrators often participate in these forums.
Employer Relationship Program Manager
Employer Relationship ManagerNew Employers & Coverage
Guides and assists employers that elect to provide VRS benefits to employees.
Employer Relationship ManagerPolitical Subdivisions
Serving Virginia counties, cities, towns, authorities, commissions, districts, regional institutions and community service boards. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Employer Relationship ManagersSchool Divisions
Serving Virginia public schools. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Employer Relationship ManagerState Agencies
Serving Virginia state agencies, including colleges, universities, the House of Delegates, the State Senate and courts. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Employer Relationship ManagerState Agencies: Colleges & Universities
Serving Virginia state agencies, including colleges, universities, the House of Delegates, the State Senate and courts. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Defined Contribution Plans Support
Support from Voya Financial is available for administrative information, such as hybrid voluntary contributions, deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Onsite Defined Benefit Support
The VRS Retirement Outreach team provides support, education and resources to Plan 1 & Plan 2 members in six regions across the state: Central, Northern, Southwest, Tidewater, Valley and Western. A dedicated outreach counselor is available in each region.
Support Topics
- Regional group counseling sessions
- Counseling sessions held at employer site
- One-on-one member counseling
- Benefit fairs
- Retirement education seminars
- Financial literacy education