COVID-19 Response: VRS is committed to serving you and continuing business operations during this challenging time. Latest Updates
The Employer Support team, within the VRS Customer Contact Center, is dedicated to serving VRS employers.
The team is available by phone and email (firstname.lastname@example.org). To reach an Employer Support Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.
The team is available by phone and email. To reach an Employer Support Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.
Employer representatives offer professional and technical assistance regarding benefit coverage and plan design. Team members travel throughout the state to meet with governing bodies and decision-makers who are considering participating in VRS or adding benefits for their employees.
Employer representatives also host forums where employers learn of new VRS initiatives, provide feedback and network with others. VRS third-party administrators often participate in these forums.
Important Email Notice: Do not send confidential or personal information, such as a Social Security number, via email. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.
Guides and assists employers that elect to provide VRS benefits to employees.
Serving Virginia counties, cities, towns, authorities, commissions, districts, regional institutions and community service boards. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Serving Virginia state agencies, including colleges, universities, the House of Delegates, the State Senate and courts. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.
Support from MissionSquare Retirement is available for administrative information, such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Contact VRS about pension benefits and related benefits, such as group life insurance and death-in-service.
The VRS Member Outreach team provides support, education and resources to Plan 1 & Plan 2 members in five regions across the state: Central, Northern Virginia, Southwest, Tidewater and Western. A dedicated outreach counselor is available in each region.
For VNAV support, please use the contact form on this page.