Contact VRS

Employer Support

The Employer Support team, within the VRS Customer Contact Center, is dedicated to serving VRS employers.

The team is available by phone and email (employer-info@varetire.org). To reach an Employer Support Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.

The team is available by phone and email. To reach an Employer Support Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.

Support Topics

• Online applications, such as myVRS Navigator/VNAV
• VRS policies and procedures
• Benefit administration
• Payroll reporting
• Maintaining & updating authorized employer contacts
• VRS forms and publications

Employer Relationship Manager Team

Employer relationship managers offer professional and technical assistance regarding benefit coverage and plan design. Team members travel throughout the state to meet with governing bodies and decision-makers who are considering participating in VRS or adding benefits for their employees.

Employer relationship managers also host forums where employers learn of new VRS initiatives, provide feedback and network with others. VRS third-party administrators often participate in these forums.

Onsite Defined Benefit Support

The VRS Member Outreach team provides support, education and resources to Plan 1 & Plan 2 members in five regions across the state: Central, Northern Virginia, Southwest, Tidewater and Western. A dedicated outreach counselor is available in each region.

Support Topics

• Regional group counseling sessions
• Counseling sessions held at employer site
• One-on-one member counseling
• Benefit fairs
• Retirement education seminars
• Financial literacy education