Important Email NoticeDo not send confidential or personal information, such as VNAV ID numbers, Social Security numbers or member address changes, via email. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.

Employer Support

The Employer Support team, within the VRS Customer Contact Center, is dedicated to serving VRS employers.

The team is available by phone and email (employer-info@varetire.org). To reach an Employer Relationship Manager Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.

The team is available by phone and email. To reach an Employer Relationship Manager Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.

Support Topics

  • Online applications, such as myVRS Navigator/VNAV
  • VRS policies and procedures
  • Benefit administration
  • Payroll reporting
  • Maintaining & updating authorized employer contacts
  • VRS forms and publications

Employer Relationship Manager Team

Employer relationship managers offer professional and technical assistance regarding benefit coverage and plan design. Team members travel throughout the state to meet with governing bodies and decision-makers who are considering participating in VRS or adding benefits for their employees.

Employer relationship managers also host forums where employers learn of new VRS initiatives, provide feedback and network with others. VRS third-party administrators often participate in these forums.

Employer Relationship Program Manager

Employer Relationship ManagerNew Employers & Coverage

Guides and assists employers that elect to provide VRS benefits to employees.

Employer Relationship ManagersPolitical Subdivisions

Serving Virginia counties, cities, towns, authorities, commissions, districts, regional institutions and community service boards. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.

Employer Relationship ManagersSchool Divisions

Serving Virginia public schools. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.

Employer Relationship ManagerState Agencies

Serving Virginia state agencies, including colleges, universities, the House of Delegates, the State Senate and courts. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.

Employer Relationship ManagerState Agencies: Colleges & Universities

Serving Virginia state agencies, including colleges, universities, the House of Delegates, the State Senate and courts. Contact for consultations and site visits related to member benefits, VRS policy and reporting requirements.

Defined Contribution Plans Support

Support from MissionSquare Retirement is available for administrative information, such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.

Hybrid Benefit Plan Support

Contact VRS about pension benefits and related benefits, such as group life insurance and death-in-service.

Onsite Defined Benefit Support

The VRS Retirement Outreach team provides support, education and resources to Plan 1 & Plan 2 members in six regions across the state: Central, Northern, Southwest, Tidewater, Valley and Western. A dedicated outreach counselor is available in each region.

Schedule Virtual Support

Contact VRS Retirement Outreach team.

Onsite Defined Benefit Support

Outreach Seminars

On-site sessions are available on request.

View Topic Catalog

Support Topics

  • Regional group counseling sessions
  • Counseling sessions held at employer site
  • One-on-one member counseling
  • Benefit fairs
  • Retirement education seminars
  • Financial literacy education