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Customer Contact Center
Talk with a customer service agent about your VRS benefits and for assistance with your account.
Call Center Hours
Monday to Friday, 8:30 a.m. to 5 p.m.
888-827-3847 / TDD 804-289-5919
Retirement Counseling Center
Meet with a VRS counselor to discuss retirement benefits, retirement options or how to apply for retirement.
Counseling Center Hours
Monday to Friday, 8:30 a.m. to 4 p.m.
In-person Appointments
Tuesday and Wednesday
6641 W Broad St., Suite G106Richmond, VA 23230Book an in-person or virtual appointment