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VRS’ top priority is the safety and well-being of the communities we serve and our team members. Most VRS staff are working remotely to assist you by phone, online or webinar. We continue to process retirements, pay retiree benefits, issue refunds and respond as quickly as possible to your day-to-day needs.

  • If your team experiences any issues related to communicating with VRS or transacting business with VRS, please contact VRS Employer Support.
  • No in-person services are available at VRS offices or onsite at regional and employer locations.
  • Members should call 888-827-3847 to schedule a phone or virtual counseling appointment.
  • Members can access their myVRS accounts for benefit estimates and other retirement planning tools.

Latest News

Coronavirus-related distributions: A qualified individual is anyone who

  • is diagnosed, or whose spouse or dependent is diagnosed, with the virus SARS-CoV-2 or the coronavirus disease 2019 (collectively, "COVID-19") by a test approved by the Centers for Disease Control and Prevention (including a test authorized under the Federal Food, Drug, and Cosmetic Act); or
  • experiences adverse financial consequences as a result of the individual, the individual's spouse, or a member of the individual's household (that is, someone who shares the individual's principal residence):
    • being quarantined, being furloughed or laid off, or having work hours reduced due to COVID-19
    • being unable to work due to lack of childcare due to COVID-19
    • closing or reducing hours of a business that they own or operate due to COVID-19
    • having pay or self-employment income reduced due to COVID-19
    • having a job offer rescinded or start date for a job delayed due to COVID-19

VRS members who meet the criteria for a Coronavirus-Related Distribution may request a distribution from the following defined contribution plans: the Commonwealth of Virginia 457 Deferred Compensation Plan, the Virginia Cash Match Plan 401(a) and the Hybrid 457 Deferred Compensation Plan.

To initiate a distribution, members should visit www.varetire.org/dcp; then select their defined contribution plan to log in to Account Access or create a user ID and password. Once logged on, the member will select Forms and locate the CRD under the Roll/Disburse category. The form can be downloaded as a PDF or emailed. Upon completion, the form can be mailed or faxed to ICMA-RC. Members also may also request a form by contacting ICMA-RC Participant Services at 877-327-5261, option 1.

Under limited circumstances not related to the coronavirus, emergency withdrawals are allowed from the Commonwealth of Virginia 457 Deferred Compensation Plan (not all employers have elected this plan).

Employees may not take refunds or withdrawals from defined benefit pension plans: VRS Plan 1, VRS Plan 2 or the Hybrid Retirement Plan defined benefit component. Withdrawals also are not allowed from certain defined contribution plans including the Hybrid Retirement Plan 401(a) Cash Match Plan or optional retirement plans.

Contacting VRS

Secure form submission:

VRS has developed a secure solution for submitting forms if you do not have access to a fax machine. Instructions were emailed to employers April 22.

Routine questions?

Contact VRS Employer Support.

Special needs or new to your role as Benefits Administrator?

Contact your Employer Representative.

Working from home or alternate location?

Provide your mobile number and the best email address to reach you.


Encountering reporting issues (e.g., contract extensions, leave without pay, short-term disability, voluntary contributions)?

myVRS Navigator and EZLink:

myVRS Navigator and EZLink are web-based systems available to you from any location.

Review contact roles in myVRS Navigator:

Your security administrator (SA) may add or delete user contacts. To designate a security administrator, your agency's primary administrative authority (PAA) must submit an Authorization of Administrative Contacts (VRS-67A). Fax to: 804-786-9718.



The Employer Representative team is developing web-based roundtables. Registration details coming soon.

Education & Training

Employer training is available online:

Take advantage of recorded webinars and e-learning courses.

View the online education offerings:

Remind employees to view the online education offerings and direct hybrid members to the Hybrid Learning Channel.

myVRS and myVRS Financial Wellness toolkit:

Refer to the myVRS and myVRS Financial Wellness toolkit for pre-written emails, intranet messaging and short posts that you can easily share with employees to help them access myVRS. The financial wellness site now offers COVID-19-focused resources.