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VRS’ top priority is the safety and well-being of the communities we serve and our team members. Most VRS staff are working remotely to assist you by phone, online or webinar. We continue to process retirements, pay retiree benefits, issue refunds and respond as quickly as possible to your day-to-day needs.

  • If your team experiences any issues related to communicating with VRS or transacting business with VRS, please contact VRS Employer Support.
  • No in-person services are available at VRS offices or onsite at regional and employer locations.
  • Members should call 888-827-3847 to schedule a phone or virtual counseling appointment.
  • Members can access their myVRS accounts for benefit estimates and other retirement planning tools.

Latest News

Under certain circumstances, emergency withdrawals are allowed from the Commonwealth of Virginia 457 Deferred Compensation Plan (not all employers have elected this plan). See Emergency Withdrawals sidebar.

Employees may not take refunds or withdrawals from defined benefit pension plans: VRS Plan 1, VRS Plan 2 or the Hybrid Retirement Plan defined benefit component. Withdrawals also are not allowed from certain defined contribution plans including the Hybrid Retirement Plan 401(a) Cash Match Plan or optional retirement plans.

Contacting VRS

Secure form submission:

VRS has developed a secure solution for submitting forms if you do not have access to a fax machine. Contact your employer representative for instructions.

Routine questions?

Contact VRS Employer Support.

Special needs or new to your role as Benefits Administrator?

Contact your Employer Representative.

Working from home or alternate location?

Provide your mobile number and the best email address to reach you.


Encountering reporting issues (e.g., contract extensions, leave without pay, short-term disability, voluntary contributions)?

myVRS Navigator and EZLink:

myVRS Navigator and EZLink are web-based systems available to you from any location.

Review contact roles in myVRS Navigator:

Your security administrator (SA) may add or delete user contacts. To designate a security administrator, your agency's primary administrative authority (PAA) must submit an Authorization of Administrative Contacts (VRS-67A). Fax to: 804-786-9718.



The Employer Representative team is holding virtual roundtables. Watch for invites with registration details.

Education & Training

Employer training is available online:

Take advantage of recorded webinars and e-learning courses.

View the online education offerings:

Remind employees to view the online education offerings and direct hybrid members to the Hybrid Learning Channel.

myVRS and myVRS Financial Wellness toolkit:

Refer to the myVRS and myVRS Financial Wellness toolkit for pre-written emails, intranet messaging and short posts that you can easily share with employees to help them access myVRS. The financial wellness site now offers COVID-19-focused resources.