Contact VRS

The Employer Support team, within the VRS Customer Contact Center, is dedicated to serving VRS employers. The team is available by phone and email. To reach an Employer Relationship Manager Team member, send a message using the form below or call 1-888-827-3847 and follow the prompts.

Employer relationship managers provide professional and technical assistance on benefit coverage and plan design, traveling across the state to meet with governing bodies and decision-makers considering VRS participation or expanded benefits for their employees. They also host forums where employers learn about new VRS initiatives, share feedback, and network with peers, often with participation from VRS third-party administrators.

Support from Voya Financial is available for administrative information, such as hybrid voluntary contributions, deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.

The VRS Retirement Outreach team provides support, education and resources to Plan 1 & Plan 2 members in six regions across the state: Central, Northern, Southwest, Tidewater, Valley and Western. A dedicated outreach counselor is available in each region.