VRS Logo Monday, March 18, 2019

VRS Phases Out Automated Voice Response Line

As more self-service features become available in myVRS, VRS is retiring the Virginia Informational Phone System (VIPS) line, as of January 31, 2019.

Members who have called VRS’ automated voice response line (option 2) in the past to check their current contribution amount can now access this information using their myVRS account. myVRS offers secure access from the member’s smart phone, tablet or personal computer.

Members can log in or register at myVRS to view their employment and salary history, VRS account balance, their earliest unreduced or reduced retirement dates or check on the status of a refund. Additionally members have access to the Retirement Planner, Benefit Estimator and myVRS Financial Wellness. Retirees can access their benefit payment information and the direct deposit schedule in myVRS.

As a reminder, myVRS is available Monday through Saturday, 7 a.m.-11:30 p.m., and on Sunday, 8:30 a.m.-11:30 p.m. Should members need to speak to a VRS representative, they may call 1-888-827-3847, Monday through Friday, 8:30 a.m.-5 p.m.

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